End-User computing & End-user services (EUS) are the faces of IT in any organization. EUS is all about providing IT support to users so they can focus on business.
It’s about providing support to users when they face issues with their laptops, Desktops, and other such endpoint devices. It is also about fulfilling requests from users related to IT like creating an email account, changing the laptop, creating shared folders, moving an asset, modifying details in the active directory, etc.
End-user computing is no longer about managing laptops and desktops but is now all about user access services, applications & data to be managed on any device and in any location.
With the convergence of technology and consumerization, users today expect instant request fulfillment and faster/immediate solution to their issues.
What is driving the CIO’s interest in EUS 2019-20 as per some of the market analysts?
Some of the key challenges most organizations are facing in managing end-user services.
- Gen Y shaping the workplace.
- IT for different workstyles is converging.
- Enterprises are embracing App Stores.
- New ways of working are making security easier.
- Changing needs are being reflected in support models.
- Devices will proliferate, with greater diversity.
The ever-changing end-point landscape – new platforms drive up marginal costs due to more management tools and processes to handle complex End-user systems which are not just limited to Desktops & laptops anymore.