1. Creating & managing of user profiles to be configured on Service Desk Plus.
2. Diagnostics for performance & ITSM process related issues and Coordinate with OEM for new requirement and troubleshooting.
3. Design, Create, Deploy and Manage new requirements like new services, categories, Forms, etc.
4. Providing regular reports concerning different PI parameters like SLA, FCR, and Overdue status.
5. Training and providing KT sessions to teams across RBL for better and optimal usage of the resources available on the tool.
6. Handling Day to day activities like access management, user queries, new feature implementation, etc.
7. Understanding requirements, enhancements, feasibility check and transform it into Solutions.
8. Tracking new version releases of Service Desk Plus service packs. Providing review and recommendation for upgrade of Application.
9. Review the created Business Rules are working properly or not. Create new Business rules as and when required.
10. Review the created SLAs are working properly or not. Configure SLA parameters as and when required.
11. Monitor the Request workflow. Create new workflow as and when required.
12. On call support for identifying, troubleshooting, new requirement & resolving the problem in coordination with different teams & RBL Bank.
13. Edit/create the Dashboards as per the feasibility.
14. Generate SLA Violated Requests Reports.
15. Generate Request Time spent reports by Category, Requester, and Technician etc.
16. Generate the custom reports as per the RBL Bank requirement.
17. Schedule the reports as per the RBL Bank requirement.
18. Analyzing the assets scan failed reports & troubleshoot the failed scan assets.
19. Analytics plus knowledge.
20. Documentation.
21. Tracking of License Utilization.

1. Conducting internal & process audits identifying business risks and assessing the effectiveness.
2. Leading and effectively managing the team and ensuring quality of deliverables as per set standards and client satisfaction.
3. Effective handling of assignments on Internal audit, internal financial control, designing of SOPs, process audits, enterprise risk management, control assessment.
4. Managing the Clientele effectively and being the SPOC for all client related issues
5. Identify, analyze and evaluate risks within business processes.
6. Draft audit programs to effectively test the design and operational effectiveness of the system of internal controls.
7. Perform routine to moderately complex audit activities, as assigned.
8. Identify and communicate issues.
9. Provide recommendations for improvement of the internal control environment.
10. Collaborate with management on the development of action plans to ensure risks are mitigated appropriately.
11. Perform issue follow-up and escalation as appropriate.
12. Ensure compliance with the audit policies, minimum standards and guidelines
13. Updating Knowledge on current developments in the Risk, statutory & Quality fraternity
14. Planning and delivering periodic trainings to the team members.
15. Recommend improvements of quality, workflows, processes, security standards and documentation requirements.

Roles & Responsibilities-

• Develop, write, and deliver persuasive copy for the website, email marketing campaigns, sales collateral, videos, and blogs.
• Create new content to assist marketing campaigns.
• Work closely with marketing team members.
• Optimize content using SEO best practices.

Required Skill Set-

• 1-3 years of working as a content writer preferably with an IT Background.
• Tech-savvy with the ability to make complex technical matters easy to understand even for non-technical people.
• Proven experience working under pressure to deliver high-quality output in a short span of time.
• Excellent verbal and written communication skills.
• Tech-savvy with the ability to make complex technical matters easy to understand even for non-technical people

Role Description:
The PowerPoint Specialist should have at least 1-3 years of experience. This
Candidate must have design work demonstrating experience with infographics (data
analysis and data visualization).

Responsibilities:

• PowerPoint presentation editing/creation, extensive graphing and charting in
• Excel, and general desktop publishing duties.
• Utilize graphic design tools and software to develop and create custom PowerPoint and Keynote presentations, templates, and content. Improve and revise graphics file as necessary.
• Good design principles.Design and edit expert-level PowerPoint presentations.
  Apply creative layout solutions to presentation slides.
• Responsible to develop and maintain customized templates and graphics to
  ensure a consistent look and feel for the department.
• Provide training for the tools so the clients can learn how to communicate ideas
  and concepts in a way that is more accurate, accessible, and appealing

Soft Skills & Attributes required:

• Communication
• Learning Attitude
• Teamwork
• Attention to Details
• Adaptability
• Decision Making

Technical Skills require

• PowerPoint
• Kutools
• Think Cell
• Efficient Element
• Ms Excel
• Ms Word

Basic Qualifications:

• Excellent design skills, and experience with formatting business presentation and
  documentation.
• Preferred experience in Animation, Infographics, and Slide Designing.
• Having a workable knowledge of Adobe tools is required to work with
  Photography, Illustrations, etc.
• Solid knowledge of PowerPoint 2010 or later
• Experience with infographics (data analysis and data visualisation).
• Should know elements like color theory, typography and layou